On Saturday Nov 21st, between 7 am and 2 pm EST, our technicians will be performing scheduled maintenance in our networking gear.
During that time window, we will be transitioning to a new network cluster.
This new cluster is better prepared to handle large amounts of traffic, and will allow us to provide a better, more resilient service.
On September 29th we proceeded to reset cPanel passwords for all customers running on cPanel servers.
We detected a possible vulnerability with cPanel, and in an abundance of caution we proceeded to reset the passwords.
We understand the inconvenience caused by this, but security is of utmost priority to us.
If you have a valid email address ...
Network engineers will be performing maintenance on the core network infrastructure in our Dallas, Texas facility on January 21, 2020, at 8 PM EST.
The maintenance window is scheduled to open at 8 PM EST and close at 10 PM EST.
During the maintenance window services may become unavailable for short periods of time while the network ...
Starting January 23, 2020, at 12:00 PM EST our development team will begin the initial deployment of our brand new help desk system.
The software vendor for our existing help desk solution has chosen to discontinue development of their software prompting us to begin the transition to our brand new help desk.
The initial feature set of our new ...